Last Updated:29 October 2025
This document is provided in multiple languages. In case of any inconsistency, the English version shall prevail.
These Terms of Service (“Terms”) are a binding legal agreement between you and JOM TRIP TECHNOLOGIES RESOURCES that governs the right to use the websites and applications offerings (collectively, the “Jomtrip Platform”). When used in these Terms, “Jomtrip,” “we,” “us,” or “our” refers to Jom Trip Technologies Resources whom you are contracting.
By creating an account, you acknowledge that you have read, understood, and agree to these Terms, Policies, and Standards. If you do not agree, do not use the Jomtrip Platform.
The Jomtrip Platform enables users (“Users”) to publish, offer, search for, and book services. Users who publish and offer services are “Hosts” and Users who search for, book, or use services are “Guests.” Hosts offer accommodations (“Homestay”, “Property” or “Accommodations”) which are designated as experiences on the Jomtrip Platform (“Experiences”), and a variety of travel and other services (collectively, “Host Services,” and each Host Service offering, a “Listing”). As the provider of the Jomtrip Platform, Jomtrip does not own, control, offer or manage any Listings or Host Services. Jomtrip is not a party to the contracts entered into directly between Hosts and Guests, nor is Jomtrip a real estate broker, travel agency, or insurer. Jomtrip is not acting as an agent in any capacity for any User, except as specified in the Payments Terms of Service (“Payment Terms”). To learn more about Jomtrip’s role see Section 15.
Guest Terms
1. Searching and Booking on Jomtrip.
1.1 Searching.
You can search for Host Services by using criteria like the type of listing, travel destination, travel dates, and number of guests. You can also use filters to refine your search results. Search results are based on their relevance to your search and other criteria. Relevance considers factors like price, availability, Reviews, popularity, and more.
1.2 Booking.
When you book a Listing, you are agreeing to pay all charges for your booking including the Listing price, taxes, and any other items identified during checkout (collectively, “Total Price”).You are also agreeing that Jomtrip may charge the payment method used to book the Listing in order to collect Damage Report (as defined in Section 14) amounts.
When you receive the booking confirmation, a contract for Host Services (a "Reservation") is formed directly between you and the Host. By making a Reservation you are agreeing to the terms of the contract. The terms of the contract include these Terms, all terms of the Reservation, including without limitation, the cancellation policy and any other rules, standards, policies, or requirements identified in the Listing or during checkout that apply to the Reservation. It is your responsibility to read and understand these terms of the contract including these Terms and all terms of the Reservation including all rules, standards, policies, and requirements prior to booking a Listing.
An Accommodation Reservation is a limited license to enter, occupy, and use the Accommodation. The Host retains the right to re-enter the Accommodation during your stay, to the extent: (i) it is reasonably necessary, (ii) permitted by your contract with the Host, and (iii) permitted by applicable law. If you stay past checkout, the Host has the right to make you leave in a manner permitted with applicable law, including by imposing reasonable overstay penalties. You may not exceed the maximum number of allowed Guests.
2. Cancellations, Reservation Issues, Refunds and Booking Modifications.
2.1 Cancellations, Reservation Issues, and Refunds.
In general, if you cancel a Reservation, the amount refunded to you is determined by the host's cancellation policy (as defined in our REFUND POLICY) that applies to that Reservation. But, in certain situations, other policies take precedence and determine what amount is refunded to you. If something outside your control forces you to cancel a Reservation, you may be eligible for a partial or full refund under our Major Disruptive Events Policy. If the Host cancels, or you experience a Reservation Issue (as defined in our REFUND POLICY), you may be eligible for a full refund under the REFUND POLICY. You may appeal a decision by Jomtrip by contacting our customer service.
2.2 Booking Modifications.
Guests and Hosts are responsible for any booking modifications they agree to make via the Jomtrip Platform or direct Jomtrip customer service to make on their behalf ("Booking Modifications"), and agree to pay any additional amounts, fees, or taxes associated with any Booking Modification.
3. Reviews
After Host Services, you may leave Reviews. Reviews can be based on six aspects, namely Hygiene, Comfort, Convenience, Communication, Value for money and Description consistency, and can be accompanied by text, photos and videos. Reviews must be accurate and must not contain discriminatory, offensive, defamatory, or illegal content. Your Reviews may be check and reply by the Hosts of the Host Services. If the Hosts dispute your reviews, They have right to appeal through Jomtrip platform. The Reviews will be deleted if it violate the rules.
4. Your Responsibilities and Assumption of Risk.
4.1 Your Responsibilities.
You are responsible and liable for your own acts and omissions and are also responsible for the acts and omissions of anyone you invite to join or provide access to any Accommodation, all areas and facilities where the Accommodation is located that the Host and Guest are legally entitled to use in connection with the Accommodation (“Common Areas”), or any Service, Experience, or other Host Service. For example, this means: (i) you are responsible for leaving an Accommodation (and related personal property) or Common Areas in the condition it was in when you arrived, (ii) you are responsible for paying all reasonable Damage Report amounts, and (iii) you must act with integrity, treat others with respect, and comply with applicable laws at all times. If you book a Host Service on behalf of additional guests, you are required to ensure that every additional guest meets any requirements set by the Host, and is made aware of and agrees to these Terms and any terms and conditions, rules and restrictions set by the Host.If you are booking for an additional guest who is a minor or if you bring a minor to a Host Service, you must be legally authorized to act on behalf of the minor and you are solely responsible for the supervision of that minor.
4.2 Your Assumption of Risk.
You acknowledge that many activities carry inherent risks and agree that, to the maximum extent permitted by applicable law, you assume the entire risk arising out of your access to and use of the Jomtrip Platform and any Content (as defined in Section 9), including your stay at any Accommodation, use of any other Host Service, or any other interaction you have with other Users whether in person or online. This means it is your responsibility to investigate a Host Service to determine whether it is suitable for you. For example, Host Services may carry risk of illness, bodily injury, disability, or death, and you freely and willfully assume those risks by choosing to participate in those Host Services.
Host Terms
5. Hosting on Jomtrip.
5.1 Host.
As a Host, Jomtrip offers you the right to use the Jomtrip Platform in accordance with these Terms to share your Accommodation, Service, Experience, or other Host Service with our vibrant community of Guests - and earn money doing it. It’s easy to create a Listing and you are in control of how you host - set your price, availability, and rules for each Listing.
5.2 Contracting with Guests.
When you accept a booking request, or receive a booking confirmation through the Jomtrip Platform, you are entering into a contract directly with the Guest, and are responsible for delivering the Host Service under the terms and at the price specified in your Listing. Jomtrip Payments will deduct amounts you owe from your payout unless we and you agree to a different method. Any terms or conditions that you include in any supplemental contract with Guests must: (i) be consistent with these Terms, Policies, and the information provided in your Listing, and (ii) be prominently disclosed in your Listing description.
5.3 Independence of Hosts.
Your relationship with Jomtrip is that of an independent individual or entity and not an employee, agent, joint venturer, or partner of Jomtrip, except that Jomtrip Payments acts as a payment collection agent as described in the Payments Terms. Jomtrip does not direct or control your Host Service, and you understand that you have complete discretion whether and when to provide Host Services, and at what price and on what terms to offer them.
6. Managing Your Listing.
6.1 Creating and Managing Your Listing
The Jomtrip Platform provides tools that make it easy for you to set up and manage a Listing. Your Listing must include complete and accurate information about your Host Service, your price (including any additional charges), and any rules or requirements that apply to your Guests or Listing. You are responsible for your acts or omissions as well as keeping your Listing information (including calendar availability) and content (like photos) up-to-date and accurate at all times.You may only maintain one Listing per Accommodation, but may have multiple Listings for a single property if it has multiple places to stay.
6.2 Know Your Legal Obligations.
You are responsible for understanding and complying with any laws, rules, regulations, and contracts with third parties that apply to your Listing or Host Services. For example: Some landlords and leases, or homeowner and condominium association rules, restrict or prohibit subletting, short-term rentals and/or longer-term stays. Some cities have zoning or other laws that restrict the short-term rental of residential properties. Some jurisdictions require Hosts to register, get a permit, or obtain a license before providing certain Host Services (such as short-term rentals, longer-term stays, guiding tours, or operating a vehicle).In some places, the Host Services you want to offer may be prohibited altogether. Some jurisdictions require that you register Guests who stay at your Accommodation. Some jurisdictions have laws that create tenancy rights for Guests and additional obligations for Hosts. For example, some places have landlord-tenant, rent control, and eviction laws that may apply to longer stays. Check your local rules to learn what rules apply to the Host Services you plan to offer. Information we provide regarding legal requirements is for informational purposes only and you should independently confirm your obligations. You are responsible for handling and using personal data of Guests and others in compliance with applicable privacy laws and these Terms, including our Host Privacy Standards. If you have questions about how local laws apply you should always seek legal advice.
6.3 Search Results.
The ranking of Listings in search results on the Jomtrip Platform depends on a variety of factors, including these main parameters:
(a) Guest search parameters (e.g. number of Guests, destination, time and duration of the trip, price range),
(b) Listing characteristics (e.g. price, calendar availability, Reviews, length of time the Listing has been live on the Jomtrip Platform), and
(c) Host and Listing requirements (e.g. minimum or maximum nights, booking cut-off time)
Jomtrip may allow Hosts to promote their Listings in search or elsewhere on the Jomtrip Platform by paying an additional fee. For more information about the factors that determine how your Listing appears in search results, our current promotional programs (if any), and how we identify promoted Content please contact our email.
6.4 Your Responsibilities.
You are responsible and liable for your own acts and omissions and are also responsible for the acts and omissions of anyone you allow to participate in providing your Host Services. You are responsible for setting your price and establishing rules and requirements for your Listing. You are responsible for ensuring that all mandatory fees and charges applicable to your Listing are included in your price breakdown. You may not collect any fees or charges outside the Jomtrip Platform. Do not encourage Guests to create third-party accounts, submit reviews, provide their contact information, or take other actions outside the Jomtrip Platform.
6.5 Your Assumption of Risk.
You acknowledge that hosting carries inherent risks and agree that you assume the entire risk arising out of your access to and use of the Jomtrip Platform, offering Host Services, or any interaction you have with other Users whether in person or online. You agree that you have had the opportunity to investigate the Jomtrip Platform and any laws, rules, regulations, or obligations that may be applicable to your Listings or Host Services and that you are not relying upon any statement of law made by Jomtrip.
7.Cancellations, Reservation Issues, and Booking Modifications.
7.1 Cancellations and Reservation Issues.
In general, if a Guest cancels a Reservation, the amount paid to you is determined by the cancellation policy that applies to that Reservation. As a host, you should not cancel on a Guest. If you cancel on a Guest, we may impose a cancellation fee and other consequences. If: (i) a Guest experiences a Reservation Issue (as defined by the REFUND POLICY), (ii) a Major Disruptive Event arises, or (iii) a Reservation is canceled under Section 12 of these Terms, the amount you are paid will be reduced by the amount we refund or otherwise provide to the Guest, and by any other reasonable costs we incur as a result of the cancellation. If a Guest receives a refund after you have already been paid, or the amount of the refund and other costs incurred by Jomtrip exceeds your payout, Jomtrip (via Jomtrip Payments) may recover that amount from you, including by deducting the refund against your future payouts. You agree that Jomtrip’s REFUND POLICY, and these Terms preempt the cancellation policy you set in situations where they allow for the cancellation of a Reservation and/or the issuance of refunds to Guests. If we reasonably expect to provide a refund to a Guest under one of these policies, we may delay release of any payout for that Reservation until a refund decision is made.
7.2 Booking Modifications.
Hosts and Guests are responsible for any Booking Modifications they agree to make via the Jomtrip Platform or direct Jomtrip customer service to make on their behalf, and agree to pay any additional amounts, fees or taxes associated with a Booking Modification.
8. Taxes.
As a Host, you are responsible for determining and fulfilling your obligations under applicable laws to report, collect, remit, or include in your price any applicable VAT or other indirect taxes, occupancy taxes, tourist, income, or other taxes ("Taxes").
General Terms
9. Content.
Parts of the Jomtrip Platform enable you to provide, share, or communicate feedback, text, photos, audio, video, information, and other content (“Content”). By providing Content, in whatever form and through whatever means, you grant Jomtrip a non-exclusive, worldwide, royalty-free, perpetual, sub-licensable and transferable license to access, use, store, copy, modify, prepare derivative works of, distribute, publish, transmit, stream, broadcast, and otherwise exploit, in any manner such that Content to provide and/or promote the Jomtrip Platform, in any media or platform, known or unknown to date and in particular on Internet and social networks. If Content includes personal information, such Content will only be used for these purposes if such use complies with applicable data protection laws in accordance with our Privacy Policy.Where Jomtrip (including its affiliates) pays for the creation of Content or facilitates its creation, Jomtrip (including its affiliates) may own that Content, in which case supplemental terms or disclosures will say that. You are solely responsible for all Content that you provide and warrant that you either own it or are authorized to grant Jomtrip (including its affiliates) the rights described in these Terms. You are responsible and liable if any of your Content violates or infringes the intellectual property or privacy rights of any third party. Content must prohibit, among other things, discriminatory, obscene, harassing, deceptive, violent, and illegal content. You agree that Jomtrip may make available services or automated tools to translate Content and that your Content may be translated using such services or tools. Jomtrip does not guarantee the accuracy or quality of translations and Users are responsible for confirming the accuracy of such translations.
10. Fees.
Jomtrip may charge fees (and applicable Taxes) to Hosts for the right to use the Jomtrip Platform. More information about when service fees apply and how they are calculated can be found on our SERVICE FEES STANDARD. Except as otherwise provided on the Jomtrip Platform, service fees are non-refundable. Jomtrip reserves the right to change the service fees at any time, and will provide Users notice of any fee changes before they become effective. Fee changes will not affect bookings made prior to the effective date of the fee change. If you disagree with a fee change you may terminate this agreement at any time pursuant to Section 12.2.
11. Jomtrip Platform Rules.
11.1 Rules.
You must follow these rules and must not help or induce others to break or circumvent these rules.
(a) Act with integrity and treat others with respect
(i) Do not lie, misrepresent something or someone, or pretend to be someone else.
(ii) Be polite and respectful when you communicate or interact with others.
(iii) Do not attempt to evade enforcement of these Terms, Policies, or our Standards, such as by creating a duplicate account or listings.
(iv) Do not discriminate against or harass others.
(b) Do not scrape, hack, reverse engineer, compromise or impair the Jomtrip Platform
(i) Do not use bots, crawlers, scrapers, or other automated means to access or collect data or other content from or otherwise interact with the Jomtrip Platform.
(ii) Do not hack, avoid, remove, impair, or otherwise attempt to circumvent any security or technological measure used to protect the Jomtrip Platform or Content.
(iii) Do not decipher, decompile, disassemble, or reverse engineer any of the software or hardware used to provide the Jomtrip Platform.
(iv) Do not take any action that could damage or adversely affect the performance or proper functioning of the Jomtrip Platform.
(c) Only use the Jomtrip Platform as authorized by these Terms or another agreement with us
(i) You may only use another User’s personal information as necessary to facilitate a transaction using the Jomtrip Platform as authorized by these Terms.
(ii) Do not use the Jomtrip Platform, our messaging tools, or Users’ personal information to send commercial messages without their express consent.
(iii) You may use Content made available through the Jomtrip Platform solely as necessary to enable your use of the Jomtrip Platform as a Guest or Host.
(iv) Do not use Content unless you have permission from the Content owner or the use is authorized by us in these Terms or another agreement you have with us.
(v) Do not request, make, or accept a booking or any payment outside of the Jomtrip Platform to avoid paying fees, taxes or for any other reason.
(vi)Do not require or encourage Guests to open an account, leave a review, complete a survey, or otherwise interact, with a third party website, application or service before, during or after a Reservation, unless authorized by Jomtrip.
(vii) Do not engage in any practices that are intended to manipulate our search algorithm.
(viii) Do not book Host Services unless you are actually using the Host Services.
(ix) Do not use, copy, display, mirror or frame the Jomtrip Platform, any Content, any Jomtrip branding, or any page layout or design without our consent.
(d) Honor your legal obligations
(i) Understand and follow the laws that apply to you, including privacy, data protection, and export laws.
(ii) If you provide us with someone else’s personal information, you: (i) must do so in compliance with applicable law, (ii) must be authorized to do so, and (iii) authorize us to process that information under our Privacy Policy.
(iii) Read and follow our Terms, Policies, and Standards.
(iv) Do not organize or facilitate unauthorized parties or events. You are responsible and liable for any party or event during your Reservation that violates our rules for parties and events, as incorporated by reference herein.
(v) Do not use the name, logo, branding, or trademarks of Jomtrip or others without permission, and only as set forth in our Trademark Guidelines.
(vi) Do not use or register any domain name, social media handle, trade name, trademark, branding, logo, or other source identifier that is confusingly similar to any Jomtrip trademarks, logos or branding. See our Trademark Guidelines for additional details.
(vii) Do not offer Host Services that violate the laws or agreements that apply to you.
(viii) Do not offer or solicit prostitution or participate in or facilitate human trafficking.
11.2 Reporting Violations.
If you believe that a User, Listing or Content poses an imminent risk of harm to a person or property, you should immediately contact local authorities before contacting Jomtrip. In addition, if you believe that a User, Listing or Content has violated our Standards, you should report your concerns to Jomtrip. If you reported an issue to local authorities, Jomtrip may request a copy of that report. Except as required by law, we are not obligated to take action in response to any report.
11.3 Copyright Notifications.
If you believe that Content on the Jomtrip Platform infringes copyrights, please notify us by our customer support.
12. Termination, Suspension and other Measures.
12.1 Term.
The agreement between you and Jomtrip reflected by these Terms is effective when you access the Jomtrip Platform (for example to create an account) and remains in effect until either you or we terminate the agreement in accordance with these Terms.
12.2 Termination.
You may terminate this agreement at any time by sending us an email or by deleting your account. Jomtrip may terminate this agreement and your account for any reason by providing you 30 days’ notice via email or using any other contact information you have provided for your account. Jomtrip may also terminate this agreement immediately and without notice and stop providing access to the Jomtrip Platform if you breach these Terms, you violate our Policies or applicable laws, or we reasonably believe termination is necessary to protect Jomtrip, its Users, or third parties. If your account has been inactive for more than two years, we may terminate your account without prior notice.
Jomtrip reserves the right to change our services, including to add or remove features and functionalities or change the types of Listings we accept or allow on the platform, including but not limited to: improve or update our services, prevent abuse, or respond to legal requirements.
12.3 User Violations.
If (i) you breach these Terms, Policies, or our Standards, (ii) you violate applicable laws, regulations, or third-party rights, or (iii) Jomtrip believes it is reasonably necessary to protect Jomtrip, its Users, or third parties; Jomtrip (or its affiliates) may, with or without prior notice:
(a) suspend or limit your access to or use of the Jomtrip Platform and/or your account;
(b) cancel pending or confirmed bookings; or
(c) suspend or revoke any special status associated with your account.
For Host violations, we will punish according to our VIOLATIONS AND ENFORCEMENT STANDARD.
For minor violations or where otherwise appropriate as Jomtrip (or its affiliates) determines in its sole discretion, you will be given notice of any intended measure by Jomtrip and an opportunity to resolve the issue. You may appeal actions taken by us under this section by contacting customer service. If a Reservation is canceled under this section, the amount paid to the Host will be reduced by the amount we refund or otherwise provide to the Guest, and by any other costs we incur as a result of the cancellation.
12.4 Legal Mandates.
Jomtrip may take any action it determines is reasonably necessary to comply with applicable law, or the order or request of a court, law enforcement, or other administrative agency or governmental body, including the measures described above in Section 12.3.
12.5 Effect of Termination.
If you are a Host and terminate your Jomtrip account, any confirmed booking(s) will be automatically canceled and your Guests will receive a full refund. If you terminate your account as a Guest, any confirmed booking(s) will be automatically canceled and any refund will depend upon the terms of the Reservation’s cancellation policy. When this agreement has been terminated, you are not entitled to a restoration of your account or any of your Content. If your access to or use of the Jomtrip Platform has been limited, or your Jomtrip account has been suspended, or this agreement has been terminated by us, you may not register a new account or access or use the Jomtrip Platform through an account of another User.
12.6 Survival.
Parts of these Terms that by their nature survive termination, will survive termination of this agreement, including Sections 1 through 12.
13. Modification.
Jomtrip may modify these Terms at any time. When we make material changes to these Terms, we will post the revised Terms on the Jomtrip Platform and update the “Last Updated” date at the top of these Terms. We will also provide you with notice of any material changes by email, notifications through the Jomtrip Platform, messaging service, or any other contact method made available by us and selected by you at least 30 days before the date they become effective. If you disagree with the revised Terms, you may terminate this agreement immediately as provided in these Terms. If you do not terminate your agreement before the date the revised Terms become effective, your continued access to or use of the Jomtrip Platform will constitute acceptance of the revised Terms.
14. Resolving Complaints and Damage Reports.
If a User provides valid evidence that you, your guest(s), or your pet(s) have:
(i) damaged the complaining User’s, or the Accommodation owner’s (where the Accommodation owner is not also the Host), real or personal property, or real or personal property the complaining User is responsible for, or has an economic interest in; or
(ii) caused loss of booking income for bookings via the Jomtrip Platform or other consequential damages which result directly from the damage caused under (i) above (each of (i) and (ii) being a ("Damage Report"),
the complaining User can notify Jomtrip to seek compensation. You will be notified of the Damage Report and given an opportunity to respond. If you agree to pay, or if the Damage Report is escalated to Jomtrip and Jomtrip determines in its sole discretion that the Damage Report is valid and you are responsible for the Damage Report, Jomtrip via Jomtrip Payments can collect the amount of the Damage Report from you. You agree that Jomtrip may seek to recover from you under any insurance policies you maintain and that Jomtrip may also pursue against you any remedies it may have available under applicable law, including referral of the matter to a collections agency, and/or pursuit of available causes of action and/or claims against you. You agree to cooperate in good faith, provide any information Jomtrip requests, execute documents, and take further reasonable action, in connection with Damage Reports, User complaints, claims under insurance policies, or other claims related to your provision or use of Host Services.
15. Jomtrip’s Role.
We offer you the right to use a platform that enables Users to publish, offer, search for, and book Host Services. While we work hard to ensure our Users have great experiences using Jomtrip, we do not and cannot control the conduct of Guests and Hosts. You acknowledge that Jomtrip (or its affiliates) has the right, but does not have any obligation, to monitor the use of the Jomtrip Platform and verify information provided by our Users. For example, we may record, review, monitor, disable access to, remove, or edit text or in-app messages, phone recordings, or other Content to: (i) operate, secure and improve the Jomtrip Platform (including for fraud prevention, risk assessment, investigation and customer support purposes); (ii) ensure Users’ compliance with these Terms; (iii) comply with applicable law or the order or requirement of a court, law enforcement or other administrative agency or governmental body; (iv) address Content that we determine is harmful or objectionable; (v) take actions set out in these Terms; and (vi) maintain and enforce any quality or eligibility criteria, including by removing Listings that don’t meet quality and eligibility criteria. Users acknowledge and agree that Jomtrip administers its Policies and Standards, including decisions about whether and how to apply them to a particular situation, at its sole discretion. Users agree to cooperate with and assist Jomtrip (or its affiliates) in good faith, and to provide us with such information and take such actions as may be reasonably requested by us with respect to any investigation undertaken by us regarding the use or abuse of the Jomtrip Platform. Jomtrip is not acting as an agent for any User except for where Jomtrip Payments acts as a collection agent as provided in the Payments Terms.
16. User Accounts.
You must register an account and complete verification to access and use many features of the Jomtrip Platform. You represent and warrant that you are not a person or entity barred from using the Jomtrip Platform under the laws of the Malaysia, your place of residence, or any other applicable jurisdiction. You must provide accurate, current, and complete information during registration and keep your account information up-to-date. You may not transfer your account to someone else. You are responsible for maintaining the confidentiality and security of your account credentials and may not disclose your credentials to any third party. You are responsible and liable for activities conducted through your account and must immediately notify Jomtrip if you suspect that your credentials have been lost, stolen, or your account is otherwise compromised. If and as permitted by applicable law, we may, but have no obligation to (i) ask you to provide identification or other information, (ii) undertake checks designed to help verify your identity or background, (iii) screen you against third-party databases or other sources and request reports from service providers, and (iv) obtain reports from public records of criminal convictions or their local equivalents.
17. Invoicing and Payment Responsibility
Jomtrip platform acts solely as a technology service provider, facilitating listings, bookings, and payment processing between Guests and Hosts. Upon successful booking and payment, the accommodation transaction is deemed to occur directly between the Guest and the Host. The Host is the merchant of record and is responsible for providing accommodation services, issuing invoices to Guests, and fulfilling all related tax obligations.
Jomtrip platform will issue invoices only for service fees or commissions charged to Hosts. Jomtrip platform is not responsible for issuing any invoices or receipts related to accommodation fees paid by Guests.
18. Disclaimer of Warranties.
The Jomtrip Platform and all Content are provided “as is” without warranty of any kind and Jomtrip (or its affiliates) disclaim all warranties, whether express or implied. For example: (i) we do not endorse or warrant the existence, conduct, performance, safety, quality, legality or suitability of any Guest, Host, Host Service, Listing or third party; (ii) we do not warrant the performance or non-interruption of the Jomtrip Platform; and (iii) we do not warrant that verification, identity or background checks conducted on Listings or Users (if any) will identify past misconduct or prevent future misconduct. Any references to a User or Listing being "verified" (or similar language) indicate only that the User or Listing or Jomtrip (or its affiliates) has completed a relevant verification or identification process and nothing else. The disclaimers in these Terms apply to the maximum extent permitted by law. If you have statutory rights or warranties Jomtrip (or its affiliates) cannot disclaim, the duration of any such statutorily required rights or warranties, will be limited to the maximum extent permitted by law.
19. Limitations on Liability.
Neither Jomtrip (including its affiliates and personnel) nor any other party involved in creating, producing, or delivering the Jomtrip Platform or any Content will be liable for any incidental, special, exemplary or consequential damages, including lost profits, loss of data or loss of goodwill, service interruption, computer damage or system failure or the cost of substitute products or services, or for any damages for personal or bodily injury or emotional distress arising out of or in connection with (i) these Terms, (ii) the use of or inability to use the Jomtrip Platform or any Content, (iii) any communications, interactions or meetings you may have with someone you interact or meet with through, or as a result of, your use of the Jomtrip Platform, or (iv) publishing or booking of a Listing, including the provision or use of Host Services, whether based on warranty, contract, tort (including negligence), product liability or any other legal theory, and whether or not Jomtrip has been informed of the possibility of such damage, even if a limited remedy set out in these Terms is found to have failed of its essential purpose.
Except for our obligation to transmit payments to Hosts under these Terms, or make payments under the Jomtrip Host Damage Protection, in no event will Jomtrip’s aggregate liability for any claim or dispute arising out of or in connection with these Terms, your interaction with any Users, or your use of or inability to use the Jomtrip Platform, any Content, or any Host Service, exceed: (A) to Guests, the amount you paid as a Guest during the 12-month period prior to the event giving rise to the liability, (B) to Hosts, the amount paid to you as a Host in the 12-month period prior to the event giving rise to the liability, or (C) to anyone else, five hundred Ringgit Malaysia (RM500).
These limitations of liability and damages are fundamental elements of the agreement between you and Jomtrip. If applicable law does not allow the limitations of liability set out in these Terms, the above limitations may not apply to you.
20. Indemnification.
To the maximum extent permitted by applicable law, you agree to release, defend (at Jomtrip’s option), indemnify, and hold Jomtrip (including Jomtrip Payments, other affiliates, and their personnel) harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with: (i) your breach of these Terms (including any supplemental or additional terms that apply to a product or feature) or our Policies or Standards, (ii) your improper use of the Jomtrip Platform, (iii) your interaction with any User, stay at an Accommodation, participation in a Service, Experience, or other Host Service, including without limitation any injuries, losses or damages (whether compensatory, direct, incidental, consequential or otherwise) of any kind arising in connection with or as a result of such interaction, stay, participation or use, (iv) your failure, or our failure at your direction, to accurately report, collect or remit Taxes, or (v) your breach of any laws, regulations or third party rights such as intellectual property or privacy rights. You agree to indemnify and hold Jomtrip (including Jomtrip Payments, other affiliates, and their personnel) harmless from and against any of the aforementioned claims, liabilities, damages, losses, and expenses, regardless of Jomtrip’s responsibility for negligence and howsoever the same may be caused.
21. Compliance with Malaysian Laws
Jomtrip operates in compliance with all applicable laws and regulations of Malaysia, including but not limited to the Personal Data Protection Act 2010 (PDPA), the Consumer Protection Act 1999, and other relevant laws governing e-commerce, taxation, and online services.
Jomtrip is committed to ensuring that its operations, data-processing practices, and user interactions conform to Malaysian legal standards and any future amendments or subsidiary legislations thereto. The Company continuously reviews its policies and practices to align with the latest regulatory requirements and industry best practices to protect users’ rights, privacy, and safety when using the Jomtrip Platform.
22.Governing Law and Dispute Resolution
This Agreement shall be governed by and construed in accordance with the laws of Malaysia. The parties shall first attempt to resolve any dispute arising out of or in connection with this Agreement through friendly negotiation. If negotiation fails, the parties agree to submit the dispute to the exclusive jurisdiction of the courts of Malaysia.
23.Miscellaneous.
23.1 Third-Party Services.
The Jomtrip Platform may contain links to third-party websites, applications or services that are subject to different terms and privacy practices. Jomtrip is not responsible or liable for any aspect of such Third-Party Services and links to such Third-Party Services are not an endorsement.
23.2 Force Majeure.
Jomtrip shall not be liable for any delay or failure to perform resulting from abnormal or unforeseeable circumstances outside its reasonable control, the consequences of which would have been unavoidable despite all efforts to the contrary, including, but not limited to, acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, epidemics or disease, strikes or shortages of transportation facilities, fuel, energy, labor or materials.
23.3 Contact Us.
If you have any questions about these Terms please contact us.
Company details: JOM TRIP TECHNOLOGIES RESOURCES;
Address: 1, Jalan Lembah 44, Taman Desa Jaya, 81100, Johor Bahru, Johor, Malaysia;
Email: jomtrip001@gmail.com;
Phone: +601126912801.
These Payments Terms of Service (“Payments Terms”) are a binding legal agreement between you and Jomtrip that govern the Payment Services (defined below) conducted through or in connection with the Jomtrip Platform. When these Payment Terms refer to "Jomtrip Payments," "we," or "us," unless expressly agreed otherwise, they refer to Jom Trip Technologies Resources, the platform that provides you with payment services. Jomtrip Payments may use a third-party payment service provider (such as Stripe) to perform specific payment processing operations, but this does not affect the payment service contractual relationship between you and Jomtrip.
Jomtrip Payments provides payments services to Users publishing, offering and booking Accommodations, Services, Experiences or other Host Services, including current and future services provided via the Jomtrip Platform. These payment services are provided for the benefit of Hosts and may include (if available) the following (collectively, “Payment Services”):
(a) Collecting payments from Guests (“Payin”), by charging the payment method associated with their Jomtrip account, such as credit card, debit card, bank account or e-wallet (“Payment Method”);
(b) Effecting payments to Hosts (“Payout”) to a financial instrument associated with their Jomtrip account, such as a bank account or a card (“Payout Method”);
(c) Effecting payments to a third-party Payout Method designated by a Host;
(d) Collection and payment of charitable donations;
(e) Other payment related services in connection with Host Services.
In order to use the Payment Services, you must have an Jomtrip account in good standing in accordance with the Jomtrip Terms of Service (“Terms”), and must keep your payment and personal information accurate and complete.
The “Terms” separately govern your use of the Jomtrip Platform. Capitalized terms not defined in these Payments Terms have the meaning ascribed to them in the “Terms”.
If a Host cancels a reservation prior to check-in, their guest is entitled to a full refund.
If a Guest cancels a reservation prior to check-in, refund are determined by the host's cancellation policy:
(a) Free cancellation available: A Guest can cancel anytime and get full refund,
(b) Free cancellation up to 3 days in advances: A Guest can cancel 3 days in advances and get full refund, 50% refund if less, and not refundable within 24 hours,
(c) Free cancellation up to 7 days in advances A Guest can cancel 7 days in advances and get full refund, 50% refund if less, and not refundable within 24 hours,
(d) Cancellations are not available: A Guest is not allowed to cancel after booking.
If another Reservation Issue disrupts a stay, Guests must report Reservation Issues within 72 hours after discovery. If we determine that a Reservation Issue has disrupted a guest’s stay we’ll give the guest a full or partial refund. The amount refunded depends on several factors including the severity of the Reservation Issue, the impact on the guest, the portion of the stay affected, whether the guest vacates the accommodations, other mitigating factors, and the strength of evidence provided of the Reservation Issue.
The term "Reservation Issue" refers to these situations:
(a) Host cancels the reservation prior to check-in.
(b) Host fails to provide their guest access to the accommodations.
(c) Accommodations are not habitable at check-in, including but not limited to any of the following reasons: Not reasonably clean and sanitary, or Contain safety or health hazards.
(d) Accommodations are significantly different than advertised, including but not limited to any of the following reasons:
(e) Inaccurate space type (e.g. entire place, private room, or shared room).
(f) Inaccurate type or number of rooms (e.g. bedrooms, bathrooms, and kitchens).
(g) Inaccurate location of the accommodations.
(h) The Listing fails to disclose that the host, another person, or a pet will be present during the stay.
(i) Special amenity or feature advertised in the Listing is not present or does not function (e.g. pool, hot tub, major appliance, heating, and air conditioning systems).
How to request a refund
To request a refund, the guest who made the reservation must contact us or their host within 72 hours after discovery of the Reservation Issue. Requests should be supported by relevant evidence such as photographs, videos, or confirmation of the conditions by the host, which we will use to help determine whether a Reservation Issue has occurred.
This Policy is applicable to the maximum extent permitted by law, which may imply guarantees that cannot be excluded. When this Policy applies, it controls and takes precedence over the reservation’s cancellation policy. Before submitting a request to us, whenever feasible, the guest must notify the host and try to resolve the Reservation Issue directly with their host. In connection with resolving the issue, guests can request refunds directly from hosts. We may reduce the amount of any refund under this Policy to reflect any refund or other relief provided directly by a host. We may also provide guests with the option of applying the value of a canceled reservation to travel credit, in lieu of a cash refund, provided that the guest expressly agrees to this option.
For each completed booking, you agree to pay us a Services Fees (same as“Commission”).
The Commission Rate applicable to your listing is 10% and may vary by a promotion. We calculate Commission on the Total Booking Amount.
We reserve the right to update our commission structure at any time. We will notify you of any changes at least 30 days before they take effect, either by email or by posting a notice in your Host Dashboard. These changes will apply to new bookings initiated after the notice period ends.
1.Violations and Categories
1.1 Very Serious Violations
(Illegal or materially harmful to the platform)
(a) Fake or stolen listings: Non-existent properties; misuse of others’ listings; duplicate publication of the same property by different landlords; real property but false address.
(b) Safety and security risks: Any action that endangers guest personal safety, property security, or privacy.
(c) Incentive or transaction fraud: Fake orders, sham bookings, or any improper means to obtain rewards or inflate revenue.
(d) Prohibited/illegal content or conduct: Content or activity involving (including but not limited to) politics in violation of law, religion baiting, pornography, gore, violence, drugs, gambling, or other illegal matters on or off the platform.
(e) Disrupting platform operations: Damaging platform reputation, using improper means to gain traffic or transactions, harming tenants or other landlords, evading platform controls, or any behavior with substantial negative impact.
(f) Illegal operation: Operating in violation of applicable laws or regulations.
(g) Unjust enrichment: Improperly obtaining tenant or platform compensation, misappropriating tenant property, or abusing platform discounts or subsidies.
1.2 Serious Violations
(Affects a guest’s ability to stay)
(a) Host-initiated cancellation: After confirming a booking, the host cancels for host-related reasons or induces the guest to cancel.
(b) Steering off-platform: Before a sale, sharing contact details or inducing the guest to share them; after a sale, inducing a guest to cancel and convert to direct or other-platform bookings; cooperating with guest requests to move the transaction off-platform.
(c) General violation causing guest cancellation: A general violation (see 1.3) that leads the guest to cancel, or the host induces the guest to cancel.
1.3 General Violations
(Do not block a stay, but harm guest experience)
(a) Misrepresentation: Listing details do not match reality (e.g., property type, bed count, size/layout, amenities/services, address accuracy, photos/videos inconsistent with actual).
(b) Service and conduct: Poor or hostile communication; harassment, insults, or other behavior degrading the stay experience.
(c) Hygiene: Cleanliness issues leading to guest complaints.
(d) Review manipulation: Coercing or improperly pressuring guests to leave positive reviews.
(e) Last-minute price changes / extra fees: Raising price after booking or charging undisclosed fees.
(f) Abnormal pricing: Prices far above comparable listings or above your price on other platforms; inflating prices before platform promotions; excessive holiday markups beyond normal market movement.
2.Enforcement:
2.1 Enforcement for Very Serious Violations (first occurrence):
Immediate delisting of the listing and account ban. Lifted only if appeal succeeds.
2.2 Enforcement for Serious Violations:
Count Measures
1st Deduction (see POLICY OF FINANCIAL DEDUCTIONS FOR HOST CANCELLATIONS), Limited Exposure for 3 days, close orders on the listing’s violation date
2nd Deduction, Limited Exposure for 7 days, close orders on the listing’s violation date; If 1.2.2 (Steering off-platform) occurs twice, the listing is permanently delisted
3rd Deduction, Limited Exposure for 15 days, close orders on the listing’s violation date
4th+ Permanent delisting
2.3 Enforcement for General Violations:
Count Measures
1st Written warning and required remediation
2nd Delist until remediation; after passing review, Limited Exposure for 3 days
3rd Delist until remediation; after passing review, Limited Exposure for 7 days
4th+ Permanent delisting
3.Enforcement Process
(a) Determination: Violations may be identified via guest complaints or platform audits. The platform reviews and determines the outcome.
(b) Notice: The platform notifies the landlord via in-app/message with the violation and required remediation.
(c) Appeal: The landlord may request re-review within 3 days of notice and must submit supporting evidence. The platform communicates the appeal result.
4.Implementation:
(a) If the appeal succeeds, no penalty is applied.
(b) If the appeal fails, penalties take effect the day after the appeal decision notice.
(c) If no appeal is filed within the 3-day window, penalties take effect the day after the appeal period ends.
(d) Very Serious Violations take effect immediately upon determination.
5.Additional Notes & Platform Rights:
(a) Limited Exposure means a listing is hidden from general discovery and promotions but can still be found and booked via exact name search.
(b) Remediation requirements depend on the violation (e.g., correct listing data, improve cleanliness, adjust pricing, change policies).
(c) We may take stricter measures in the event of repeated, combined, or egregious violations to protect guests and the marketplace.
Applies when the Host cancels in violation of VIOLATIONS AND ENFORCEMENT STANDARD.
Deductions are taken from host payouts. If the payout balance is insufficient, the host must pay the difference within 7 days. Failure to pay results in delisting.
1. Standard Bookings
(a) More than 3 days before check-in: 50% of the Total Booking Amount.
(b) Within 3 days before check-in: 80% of the Total Booking Amount.
(c) On the check-in day: 130% of the Total Booking Amount.
2. Force Majeure
If the cancellation is due to force majeure, the host can prepare complete evidence and file a complaint with the Jomtrip platform. After confirmation, no penalty will be imposed.
We use third-party processors to operate the Platform (e.g., payments, hosting, analytics, messaging, and maps). The authoritative and up-to-date list of processors — including the categories of data processed, storage regions, and retention — is maintained in our Privacy Policy, which forms part of these Terms. In case of inconsistency, the Privacy Policy controls for data-processing disclosures.